Terms and Conditions

1. Introduction

These Terms & Conditions govern your access to and use of the Digital Innovations website, digitalinnovationss.in, and any products, services, content, or features made available through the website.

By accessing or using this website, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use the website or place an order through it.

2. About Digital Innovations

Digital Innovations is a gifting business based in Nagpur, Maharashtra, offering corporate gifts, festive gifts, customized gifts, keychains, and related gifting products through its website.

The website may be updated from time to time to add, remove, or modify products, services, content, pricing, or other features.

3. Products and Product Information

We make reasonable efforts to display product descriptions, images, specifications, prices, availability, and other information as accurately as possible. However, product colours, appearance, packaging, dimensions, and other visual details may vary slightly from what is displayed on your screen.

Product availability is subject to change without prior notice. We reserve the right to correct errors, update product information, or discontinue products at any time.

4. Orders and Acceptance

Submitting an order through the website constitutes a request to purchase the selected product(s). An order is considered accepted only when Digital Innovations confirms the order.

We reserve the right to refuse, cancel, or limit an order where necessary, including in cases of product unavailability, pricing or listing errors, suspected fraudulent activity, incomplete customer information, or other legitimate business reasons.

If an order is cancelled after payment has been received, any eligible refund will be processed according to the applicable refund and cancellation terms.

5. Pricing and Payment

Prices displayed on the website are subject to change without prior notice. We make reasonable efforts to ensure that displayed prices are accurate, but inadvertent pricing errors may occur.

Customers are responsible for providing accurate billing and contact information. Payment must be completed using the payment methods made available on the website or otherwise communicated by Digital Innovations.

Where applicable, taxes, delivery charges, customization charges, or other additional costs may be displayed separately before order confirmation.

6. Customized and Personalized Products

For customized or personalized products, customers are responsible for providing accurate names, text, logos, artwork, images, colours, sizes, and other required details.

Once customization or production has commenced, changes may not be possible. Customized products may be subject to different cancellation, return, or replacement conditions because they are prepared specifically for the customer.

Digital Innovations is not responsible for errors resulting from incorrect information, files, spellings, or instructions supplied by the customer.

7. Corporate and Bulk Orders

Corporate and bulk orders may be subject to separate quotations, minimum order quantities, production timelines, payment terms, customization requirements, and delivery arrangements.

For bulk or corporate orders, the terms communicated and accepted in the applicable quotation, invoice, purchase order, or written confirmation will apply in addition to these website Terms & Conditions, unless otherwise agreed in writing.

8. Delivery and Shipping

Delivery timelines provided on the website or during order confirmation are estimates and may vary depending on product availability, customization requirements, destination, courier operations, weather, public holidays, or circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and contact details. Delays caused by incorrect or incomplete information provided by the customer may not be attributable to Digital Innovations.

Risk associated with delivery may pass to the customer in accordance with the applicable shipping arrangement and law.

9. Cancellation, Returns, Replacement and Refunds

Cancellation, return, replacement, and refund requests are subject to the applicable policy of Digital Innovations and the nature of the product purchased.

Customized, personalized, made-to-order, or bulk products may not be eligible for cancellation or return except where the product is defective, damaged, incorrect, or otherwise covered by the applicable policy.

If a product arrives damaged or there is an issue with an order, the customer should contact Digital Innovations as soon as reasonably possible with the order details and relevant photographs or other supporting information.

Where a refund is approved, the amount and method of refund will depend on the circumstances, payment method, and applicable policy.

10. User Responsibilities

You agree to use the website only for lawful purposes and not to misuse, disrupt, damage, or attempt to gain unauthorized access to the website, its systems, accounts, or data.

You must provide accurate information when placing an order, creating an account, submitting a customization request, or contacting Digital Innovations.

You must not upload or submit content that is unlawful, defamatory, infringing, harmful, misleading, or violates the rights of another person or organization.

11. Intellectual Property

Unless otherwise stated, the website and its contents, including text, product descriptions, graphics, logos, photographs, designs, page layouts, branding, and other materials, are owned by or licensed to Digital Innovations and are protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit website content without prior written permission, except where permitted by applicable law.

12. Customer-Provided Content

If you provide logos, photographs, artwork, names, text, or other materials for customization or order fulfillment, you represent that you have the necessary rights or permissions to use and provide those materials.

You grant Digital Innovations permission to use such materials solely as reasonably necessary to process, manufacture, customize, fulfill, and deliver your order, subject to applicable law.

13. Third-Party Links and Services

The website may contain links to third-party websites, payment services, social media platforms, delivery providers, or other external services. These third-party services are governed by their own terms and privacy policies.

Digital Innovations does not control and is not responsible for the availability, content, security, or practices of third-party websites or services.

14. Website Availability

We aim to keep the website available and functioning properly, but we do not guarantee uninterrupted, error-free, or continuously available access.

The website may occasionally be unavailable because of maintenance, updates, technical issues, hosting problems, security measures, or circumstances beyond our reasonable control.

15. Limitation of Liability

To the extent permitted by applicable law, Digital Innovations shall not be liable for indirect, incidental, special, consequential, or business losses arising from the use of, or inability to use, the website or products, except where such liability cannot lawfully be excluded.

Nothing in these Terms & Conditions is intended to exclude or limit any liability or consumer right that cannot legally be excluded or limited under applicable law.

16. Privacy

Your use of the website is also subject to our Privacy Policy, which explains how information may be collected, used, stored, and handled.

For details, please refer to the Privacy Policy available on the Digital Innovations website.

17. Changes to These Terms

Digital Innovations may update or revise these Terms & Conditions from time to time. Changes will become effective when posted on the website unless a different effective date is stated.

You should review this page periodically to remain informed about the current terms.

18. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in India. Subject to applicable law, courts having jurisdiction in Nagpur, Maharashtra shall have jurisdiction over disputes arising in connection with the website, products, or these Terms & Conditions.

19. Contact Us

If you have questions, concerns, or requests relating to these Terms & Conditions, please contact us:

Digital Innovations
35, Behind Federal Bank, Income Tax Colony, Kotwal Nagar, Pratap Nagar, Nagpur, Maharashtra – 440022
Phone: +91 84849 52814
Email: digitalinnovationss1@gmail.com
Website: digitalinnovationss.in